To provide updated telephone numbers at OSC for assistance with particular types of questions and problems regarding the CAS. Also to provide additional information about terminals, printers, and terminal security.

Problem/Question
Technical network not operating correctly. Terminal or printer malfunction.

Operator ID number and password do not work.

Questions about appropriations, segregations, or cost centers. 

Questions about procedures, training, and reports.

  Contact
Customer Support (also known as Network Control) (518) 486-6745 (except for agencies who have been instructed to contact their own Agency Network Control Center).

Security
(518) 402-4050

Appropriation Section
(518) 474-4023

Information Center
(518) 473-1170

f a report does not print due to a printer jam or broken ribbon, call your Agency Network Control Center or OSC Customer Support the same day for a reprint. Unless your agency has been instructed to contact your own agency network control center for all report reprints, requests for reports after that day should be directed to your agency representative in the Appropriation Section or to the section's main number (518) 474-4023.

If the CAS goes down while you are entering a batch of documents, the batch is automatically suspended. When the system is available again, you can recover the batch by following these steps.

1. Use the appropriate correct conversation to access the batch.

2. Review the documents in the batch to determine which documents were successfully entered before the system went down.

3. Add any remaining documents in the batch using the correct conversation. (Do not try to reenter this batch using entry conversation.)

NOTE: The exception to the above is PCM batches which must be reentered when the system is available again.

While infrequent, there are several terminal and printer system errors which may require special steps to correct. These errors are as follows:

1. The terminal screen displays the message "CANCELLED DUE TO SYSTEM ERROR".

2. The terminal unexpectedly displays the sign-on screen while you are entering or correcting a batch of documents. (The sign-on screen is the screen where Name (User ID), Password and New Password are entered.)

3. The Batch Control List has a "SYSTEM ERROR" or "CALL THE INFORMATION CENTER" message printed on it.

4. The Batch Control List has the "***ERRORS***" banner across the top, yet there are no error messages listed.

For any of these errors, access the batch using the appropriate correct conversation. Review the documents in the batch for any unusual or extraneous data. Release the batch once again. If the error is repeated, save the Batch Control List and call the Information Center.

If an unauthorized person accesses the CAS using another's ID and password, the person to whom the codes were assigned can be held responsible for such unauthorized use.

Therefore, when leaving a terminal unattended for any reason, the operator should first sign off to prevent another person from entering transactions attributed to the operator's ID code.

The sequence to sign off is as follows:

1. Press CNTRLand F1 keys simultaneously.

2. Press CNTRL and CLEAR keys simultaneously.

3. Type CESF LOGOFF (CESF is not enough)

4. Press ENTER key.

If a CAS user's terminal is idle for more than 10 minutes, the terminal will be signed off the CAS, and the user will be required to sign on again.

The message at sign off is "DFS35061 HH:MM:SS SIGN OFF IS COMPLETE". To sign on, press ENTER and follow normal sign on procedures.

IMPORTANT NOTE: The timed sign off is not meant to replace the current sign-off procedure which requires users to sign off when work is completed or when leaving their work stations for an extended period of time.