A new telephone hotline number has been established to provide agency payroll staff with assistance for urgent questions and issues on payroll close days.
Agency payroll staff must only use this telephone number if their payroll auditor is unavailable and/or a response from the electronic mailboxes is not received timely. The hotline should only be used for emergencies such as prevention of a salary overpayment for a paycheck in the process of being confirmed, reconciliation of NYSTEP certification issues, or processing of certain critical transactions.
The hotline will be monitored only on Tuesdays and Wednesdays during the hours of 2:00 to 5:30 p.m.
The telephone hotline number is posted on the PayServ Bulletin Board. This number is only for agency payroll staff use; it should not be given to employees.
Agencies should continue to call their payroll auditor or email the Payroll Audit or Non-Executive Audit mailboxes for questions or issues regarding normal processing.
NOTE: For deduction-related questions or issues, agencies may email the Payroll Deductions mailbox or call the Deductions Customer Service Team which is available Monday through Friday, 8:00 a.m. to 4:00 p.m.