Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

Help Desk Form

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To register for an employer Retirement Online account, please email our Employer Services Bureau. You cannot create your own Retirement Online account.

If you have forgotten your password, please click the appropriate link on the Sign In page to retrieve it.

If you have forgotten your user ID or are locked out of your Retirement Online account, please contact the Retirement Online Help Desk at 844-619-9614 between 8:00 am – 4:30 pm Eastern Time.

If you are experiencing an issue with Retirement Online, please fill out the form below.

To register for a Retirement Online account, please email our Hearing Administration staff. You cannot create your own Retirement Online account.

If you have forgotten your password, please click the appropriate link on the Sign In page to retrieve it.

If you have forgotten your user ID or are locked out of your Retirement Online account, please contact the Retirement Online Help Desk at 844-619-9614 between 8:00 am – 4:30 pm Eastern Time.

If you are experiencing an issue with Retirement Online, please fill out the form below.

Please fill out the form below.

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