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Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

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Important Announcement

Our self-service automated phone lines are open once again. To access this service, dial 1-866-805-0990 or 518-474-7736. We appreciate your patience as we continue making technical upgrades, which may cause short periods of unavailability.

It’s likely the answer to your questions can be found in the Commonly Asked Questions below, so please take a moment to read through them. You may also find answers using the Resources or Helpful Links on the left side of the page.

Commonly Asked Questions1

Email Us

If you did not find the answer to your question above, please email us. Be sure to complete all of the required fields (marked with an *) in the email form. You should receive a response within 3 to 5 business days.

NOTE: We are unable to open any attachments in emails, due to the possibility of viruses contained within the attachments.

Call Us (Our automated phone line is available 24/7)2

Please note: Our phones have been exceptionally busy. If you call and are unable to connect with a Call Center agent, we recommend you email us using our secure contact form.

Call Center Agents are available every business day from 7:30 am to 4:15 pm.

  • Long-distance within the 50 states, Puerto Rico and Virgin Islands, call toll-free: 1-866-805-0990
  • Locally within the Albany, New York area, call: 518-474-7736

Write to Us

New York State and Local Retirement System

110 State Street

Albany, NY 12244-0001

Fax Us

Our general fax number is 518-402-4433. Please include your name, Retirement Registration Number (which can be found on your Member Annual Statement) or the last four digits of your Social Security number, the name or department that you are trying to reach with your fax and a phone number where we can reach you.

Visit a Consultation Site or Get Driving Directions

Our Consultation Site webpage has addresses, hours and directions to all of our Consultation Sites.

NOTE: You must have an appointment for a consultation at any of our sites; however, except for our New York City site, you do not need an appointment to drop off forms, pick up information or have something notarized. Call us to schedule an appointment.

Media Inquiries

Office of the State Comptroller (OSC) Public Information Office 518-474-4015

1 Updated 12/15

2 Updated 5/16

(Rev. 4/14)