What Every Employer Should Know
Call Toll-free: 1-866-805-0990 or 518-474-7736 in the Albany, New York area
The following menu selections can be reached by calling either of the phone numbers above during normal business hours, except where noted.
For the Employer Menu, Press “5” Once in the Employer section, press the desired number
If you know your party’s five-digit extension Press “1” to speak with a customer service representative.
For Member Registration, Press “2”
Press “1” to confirm an employee’s membership* Automatically receive the registration number of new employees who are already members of the System
Press “2” to register a new employee You will be connected to a staff member in our Registration Unit
Press “3” to verify an employee’s cessation date* Automatically receive cessation date information by entering employee data
For Employer Reporting or Billing, Press “3”
Press “1” for frequently asked questions about OT reporting
Press “2” for employer reporting or billing
For Employer Audit and Plan Adoption Information, Press “4” You will be connected to a staff member in our Employer Services Unit
For Membership or Retirement Questions for Your Employees, Press “5” You will be connected to a Call Center representative
* These services are available 24/7.