Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

Retirement Online

Getting Started for State Employers

Getting Started for State Employers

Employment data is a key part of determining benefits for Retirement System members — and it all starts with enrolling new and optional members. In 2018, you will begin enrolling members with Retirement Online.

You will also use Retirement Online to:

  • View current month and past reporting data
  • Receive and respond to notifications from the Retirement System
  • Manage your contacts who do work with NYSLRS

Retirement Online will make working with NYSLRS easier, but first we’ll work together in certifying that your employer location is ready to use the new Retirement Online features.

What you need to know

Transition Process

State employers will begin using Retirement Online’s new features after completing a series of tasks that certify you are ready to use the system.

You will be assigned a transition coach who is a NYSLRS staff member to help guide you through the certification process.

Your transition coach will contact you with more information.

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What you need to do

Transition activities

We are developing a special training environment that will allow you to practice the tasks you will perform in Retirement Online. Other training opportunities include:

  • Virtual instructor-led training
  • In-person training during regional meetings
  • Self-paced training

For more information about Retirement Online training opportunities near you, please visit our Employer Events page.

Certification Requirements

The certification process will introduce you to the new enrollment process and ensure your location is ready to begin reporting with Retirement Online.

Certification Levels Requirements to Complete Timeline Report Types to Submit
  • Establish the security and contact administrators for your employer location
  • Update your employer contact list
  • Request access for employer contacts
  • New employer contacts complete first-time log in to Retirement Online
Present – February 2018
  • No reports are needed for this level.
  • Enroll a new member using Retirement Online
  • Understand Retirement Online notifications and corresponding system actions
February 2018 – May 2018
  • Regular report
  • Adjustment report

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Contact Us

If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Employer Help Desk at 844-619-9614 between 8:00 am – 4:30 pm Eastern Time. You can also send an inquiry using our Retirement Online Help Desk form.