Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

Retirement Online

Getting Started

Getting Started for State Employers

Employment data is a key part of determining benefits for Retirement System members — and it all starts with enrolling new and optional members. In 2018, you will begin enrolling members with Retirement Online.

You will also use Retirement Online to:

  • View current month and past reporting data
  • Receive and respond to notifications from the Retirement System
  • Manage your contacts who do work with NYSLRS

Retirement Online will make working with NYSLRS easier, but first we’ll work together in certifying that your employer location is ready to use the new Retirement Online features.

What you need to know

Transition Process

State employers will begin using Retirement Online’s new features after completing a series of tasks that certify you are ready to use the system.

You will be assigned a transition coach who is a NYSLRS staff member to help guide you through the certification process.

Your transition coach will contact you with more information.

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What you need to do

Transition activities

We are developing a special training environment that will allow you to practice the tasks you will perform in Retirement Online. Other training opportunities include:

  • Virtual instructor-led training
  • In-person training during regional meetings
  • Self-paced training

For more information about Retirement Online training opportunities near you, please visit our Employer Events page.

Certification Requirements

The certification process will introduce you to the new enrollment process and ensure your location is ready to begin reporting with Retirement Online.

Certification Levels Requirements to Complete Timeline Report Types to Submit
Bronze
  • Establish the security and contact administrators for your employer location
  • Update your employer contact list
  • Request access for employer contacts
  • New employer contacts complete first-time log in to Retirement Online
Present – February 2018
  • No reports are needed for this level.
Silver
  • Enroll a new member using Retirement Online
  • Understand Retirement Online notifications and corresponding system actions
February 2018 – May 2018
  • Regular report
  • Adjustment report

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Contact Us

If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Employer Help Desk at 844-619-9614 between 8:00 am – 4:30 pm Eastern Time. You can also send an inquiry using our Retirement Online Help Desk form.

Getting Started for Local and Municipal Employers

The data you report to the Retirement System is a key part of determining benefits for our members and calculating your annual contribution. In 2018, you will begin reporting that information with Retirement Online.

Retirement Online will collect more data on members than you reported in the past. This new “enhanced report” will include more information about your employees, which will decrease information requests throughout a member’s lifetime. You’ll also be able to view this information in one place rather than using multiple reporting systems.

You’ll begin using some features in Retirement Online, like member enrollment, as soon as they are available, but we will be helping groups of employers transition to the new reporting format in waves.

We’ll prepare you for this by teaching you the enhanced report format, and certifying that your employer location is ready to use the new Retirement Online features.

What you need to know

Transition Group Assignments

All employers will be placed into one of ten transition groups. Transition Group 1 will begin using the enhanced reporting first. Transition Groups 2 through 10 will begin using the enhanced reporting format by certain designated dates.

Each transition group will be assigned transition coaches. Transition coaches are NYSLRS staff members who will help guide you through the certification process and help you get information about reporting through Retirement Online. Your transition coaches will introduce themselves once assignments are ready.

Watch for your transition group assignment coming soon.

Get Ready Guide

Employer contacts who are responsible for reporting or member enrollment should read our Get Ready Guide Adobe pdf. This book describes the upcoming changes in the reporting and enrollment processes, and details the new steps that need to be taken to navigate through Retirement Online.

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What you need to do

Transition Activities

We are developing a special training environment that will allow you to practice the reporting tasks you will perform in Retirement Online. Other training opportunities include:

  • Virtual instructor-led training
  • In-person training during regional meetings
  • Self-paced training

For more information about Retirement Online training opportunities near you, please visit our Employer Events page.

Certification Requirements

The certification process will introduce you to the enhanced reporting process and ensure your location is ready to begin reporting with Retirement Online.

Certification Levels Requirements to Complete Timeline Report Types to Submit
Bronze
  • Establish the security and contact administrators for your employer location
  • Update your employer contact list
  • Request access for employer contacts
  • New employer contacts complete first-time log in to Retirement Online
Present – February 2018
  • No reports are needed for this level.
Silver
  • Create and successfully submit a report using the Retirement Online; view error and warning messages, make corrections to report, etc.
  • Enroll a new member using Retirement Online
  • Understand Retirement Online notifications and corresponding system actions
February 2018 – May/June 2018
  • Regular report
  • Adjustment report
Gold
  • Create and successfully submit an enhanced report using Retirement Online; view error and warning messages, make corrections to report, etc.
  • Enroll a new member using the enhanced report
  • Understand Retirement Online notifications and corresponding system actions
February 2018 – May/June 2020
  • Regular report
  • Adjustment report
  • Enrollment/job data report
  • Enhanced report

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Contact Us

If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Employer Help Desk at 844-619-9614 between 8:00 am – 4:30 pm Eastern Time. You can also send an inquiry using our Retirement Online Help Desk form.