0:00:01.160,0:00:12.209 The New York State and Local Retirement System 0:00:12.209,0:00:17.060 provides benefits and services to more than one million members and retirees 0:00:17.060,0:00:21.000 and more than 3,000 state and local government employers. 0:00:21.000,0:00:26.600 We want to be the best we can be. Our vision for the future 0:00:26.600,0:00:30.039 includes providing exceptional service to our customers; 0:00:30.039,0:00:34.860 implementing a new e-business model to allow easy access to important 0:00:34.860,0:00:35.870 information; 0:00:35.870,0:00:39.160 enabling our employer partners to more 0:00:39.160,0:00:43.750 easily provide us with complete, accurate, and timely data, 0:00:43.750,0:00:47.460 providing them with the ability to register and report members more 0:00:47.460,0:00:48.149 efficiently; 0:00:48.149,0:00:53.149 allowing our members to quickly access the information they need to make 0:00:53.149,0:00:57.880 educated decisions about their retirement benefits; and operating in a 0:00:57.880,0:01:00.660 system that provides the high level of security 0:01:00.660,0:01:03.870 that our customers expect and deserve. 0:01:03.870,0:01:08.609 To enable this vision, we're modernizing our business processes and technology. 0:01:08.609,0:01:12.420 One of New York State's top 10 critical systems, 0:01:12.420,0:01:16.159 it's the start of a multi-year journey for all of us, 0:01:16.159,0:01:21.130 from the initial planning stages to a multi-phased release of functionality 0:01:21.130,0:01:24.759 that will allow our new system to be fully operational 0:01:24.759,0:01:30.299 and reliable for our staff and our customers. Our new system's self service 0:01:30.299,0:01:34.249 will improve our capacity to support more web-based transactions 0:01:34.249,0:01:38.340 while keeping established channels open to members and employers. 0:01:38.340,0:01:41.429 It's the best of both worlds--the old 0:01:41.429,0:01:44.909 and the new. Let's see how things might look and feel 0:01:44.909,0:01:48.260 once our new system is fully operational. 0:01:48.260,0:01:51.530 Bill is a new employee at the Department of Public Works, 0:01:51.530,0:01:56.900 a Retirement System participating employer. To determine Bill's 0:01:56.900,0:01:58.800 eligibility for membership, 0:01:58.800,0:02:02.200 a DPW payroll administrator goes online, 0:02:02.200,0:02:07.340 signs into the system's employer portal and enters Bill's employment details, 0:02:07.340,0:02:10.970 including whether he is a full-time for part-time employee, 0:02:10.970,0:02:16.820 as well as his job title and salary. As the system validates that data in real 0:02:16.820,0:02:17.330 time, 0:02:17.330,0:02:21.400 it automatically spots some missing details on Bill's records 0:02:21.400,0:02:25.430 and alerts the administrator that more information is needed 0:02:25.430,0:02:30.170 before the application can be submitted and accepted. 0:02:30.170,0:02:33.940 Once the required information is complete, the system will automatically 0:02:33.940,0:02:35.070 create 0:02:35.070,0:02:39.820 Bill's new retirement system membership and give him access to the online portal. 0:02:39.820,0:02:43.790 And Bill, his employer and the Retirement System 0:02:43.790,0:02:47.200 can work hand in hand to keep Bill's information accurate 0:02:47.200,0:02:54.000 and reliable throughout his career. 0:02:54.000,0:02:57.280 After a few years of working at DPW, 0:02:57.280,0:03:01.519 Bill wonders whether he might be able to receive pension credit for his military 0:03:01.519,0:03:02.250 service. 0:03:02.250,0:03:07.480 Using our new system, he can easily log in to his account 0:03:07.480,0:03:10.820 and apply to purchase service credit for his military time. 0:03:10.820,0:03:15.989 When he submits his application to request to purchase previous service, 0:03:15.989,0:03:19.150 a new case is automatically created, 0:03:19.150,0:03:23.670 alerting Bill that he needs to submit copies of his military discharge papers 0:03:23.670,0:03:27.840 and assigning a Retirement System examiner to review his application. 0:03:27.840,0:03:32.810 If additional data is needed, the examiner can use the system to 0:03:32.810,0:03:38.079 easily create and send a request for that information to Bill's employer. 0:03:38.079,0:03:41.040 Once the application and cost estimate are complete, 0:03:41.040,0:03:45.109 Bill will be notified that the information is available for review 0:03:45.109,0:03:49.859 in his online account. Bill will be given a benefit analysis showing him the 0:03:49.859,0:03:54.620 potential impact the additional service could have on his retirement benefit. 0:03:54.620,0:03:59.569 If Bill decides to purchase the service, the system will provide his payment 0:03:59.569,0:04:00.230 options. 0:04:00.230,0:04:03.470 If any payroll deductions need to be made, 0:04:03.470,0:04:08.069 the system will notify his employer of the repayment plan. 0:04:08.069,0:04:12.290 Once Bill has paid for the additional service, he will be notified that his 0:04:12.290,0:04:14.260 membership account has been updated. 0:04:14.260,0:04:18.039 0:04:18.039,0:04:21.539 After careful thought, Bill wants to apply for a loan 0:04:21.539,0:04:26.499 against his member contributions. He logs into his online account 0:04:26.499,0:04:29.719 and navigates to the self-service loan application. 0:04:29.719,0:04:34.259 He enters the amount of money he wants to borrow 0:04:34.259,0:04:39.080 and the system confirms his eligibility and provides the loan options available 0:04:39.080,0:04:39.680 to him 0:04:39.680,0:04:43.039 using the salary and contribution information 0:04:43.039,0:04:47.639 already in his account from his employer's report. It also shows him the 0:04:47.639,0:04:48.919 tax consequences 0:04:48.919,0:04:52.099 associated with securing a loan under each option. 0:04:52.099,0:04:55.689 Bill can now complete his application online 0:04:55.689,0:05:00.789 and submit it directly to the Retirement System without any need for a paper form, 0:05:00.789,0:05:05.020 which automatically creates a new loan case that a retirement system staff 0:05:05.020,0:05:05.569 member 0:05:05.569,0:05:09.650 can review and complete. Once the loan is approved, 0:05:09.650,0:05:13.550 the requested amount is transferred to Bill's bank account electronically. 0:05:13.550,0:05:16.900 The system automatically sends an email to Bill 0:05:16.900,0:05:20.349 telling him that his loan has been approved and deposited in his bank 0:05:20.349,0:05:21.460 account, 0:05:21.460,0:05:25.960 and to his employer, notifying them of the payroll deductions required for 0:05:25.960,0:05:26.719 repayment. 0:05:26.719,0:05:28.370 0:05:28.370,0:05:32.219 0:05:32.219,0:05:35.659 Bill has now been a Retirement System member for many years 0:05:35.659,0:05:40.800 and he's eligible to retire soon. He'd like to see his potential retirement 0:05:40.800,0:05:43.610 benefits based on a few different retirement dates 0:05:43.610,0:05:46.879 so he can make the best choice for him and his family. 0:05:46.879,0:05:52.699 Bill logs into his online account and enters just a few pieces of information 0:05:52.699,0:05:57.090 to begin the benefit projection process. He immediately sees the 0:05:57.090,0:05:58.520 projected benefits for 0:05:58.520,0:06:03.300 each retirement date he's considering. Bill likes his options 0:06:03.300,0:06:07.319 but he still has some questions before making this very big decision. 0:06:07.319,0:06:11.939 So he calls the Retirement System to speak with an information representative. 0:06:11.939,0:06:16.120 Before the representative takes Bill's call, 0:06:16.120,0:06:19.750 she has complete access to the benefit projection information 0:06:19.750,0:06:24.029 Bill created in his online account. 0:06:24.029,0:06:28.270 The new system will make it easier for the representative to clearly explain 0:06:28.270,0:06:32.110 how the benefit projections were calculated. 0:06:32.110,0:06:36.629 Bill now understands how to compare his choices and make an informed decision 0:06:36.629,0:06:38.990 about his plans for retiring. 0:06:38.990,0:06:42.410 Now that Bill has reached 0:06:42.410,0:06:46.830 eligibility for retirement, a notification appears on his home page 0:06:46.830,0:06:48.430 when he logs into his account 0:06:48.430,0:06:52.370 informing him that he can apply for his retirement benefit. 0:06:52.370,0:06:55.380 Once Bill decides to move forward, 0:06:55.380,0:06:59.440 he's automatically routed to the online retirement application 0:06:59.440,0:07:02.550 where he's guided through every step of the process. 0:07:02.550,0:07:05.800 The system then tells him how he can provide 0:07:05.800,0:07:09.440 any documents required to complete his retirement application, 0:07:09.440,0:07:12.900 including options to submit them electronically. 0:07:12.900,0:07:16.040 Once those documents are received, 0:07:16.040,0:07:20.090 Bill's case is automatically routed to the benefit processing unit 0:07:20.090,0:07:24.280 and a benefit examiner is assigned to work on it. 0:07:24.280,0:07:27.540 Because the documents submitted by Bill and his employer are 0:07:27.540,0:07:32.010 already scanned into the system, the examiner has everything needed to 0:07:32.010,0:07:32.970 complete Bill's 0:07:32.970,0:07:37.570 benefit calculations efficiently and accurately, which will allow Bill to 0:07:37.570,0:07:39.890 receive his full monthly benefit payment 0:07:39.890,0:07:45.120 soon after he retires. Bill's completed case file will be saved within the 0:07:45.120,0:07:46.070 system 0:07:46.070,0:07:49.110 so if any new information is received in the future, 0:07:49.110,0:07:52.120 his benefits can be quickly recalculated 0:07:52.120,0:07:58.090 and his payments adjusted. 0:07:58.090,0:08:01.940 Bill is enjoying retirement and free to travel around the country, 0:08:01.940,0:08:05.840 so he decides to spend his winter somewhere a little warmer. 0:08:05.840,0:08:09.630 Bill can use the internet to have easy and secure 0:08:09.630,0:08:12.960 access to the services provided by the Retirement System, 0:08:12.960,0:08:16.900 just like he did before he retired. 0:08:16.900,0:08:20.170 The new system's flexibility allows Bill to 0:08:20.170,0:08:23.340 easily make temporary or permanent address changes 0:08:23.340,0:08:27.600 and update other information such as his banking details, 0:08:27.600,0:08:31.050 tax withholding preferences and beneficiary information. 0:08:31.050,0:08:36.110 This will help the Retirement System maintain the most current information on 0:08:36.110,0:08:37.479 file 0:08:37.479,0:08:41.120 and Bill can rest easily knowing his future and his family's 0:08:41.120,0:08:44.530 are in safe hands. If Bill 0:08:44.530,0:08:49.140 ever considers returning to work, he can log into his account to learn how that 0:08:49.140,0:08:51.520 choice could impact his retirement benefits. 0:08:51.520,0:08:58.750 As Bill's experience shows, 0:08:58.750,0:09:03.310 our new system, combined with the outstanding customer service and support 0:09:03.310,0:09:06.040 provided by Retirement System staff, 0:09:06.040,0:09:10.400 will enable our members to easily and confidently manage their benefits, 0:09:10.400,0:09:15.180 giving them more time to spend enjoying their well-deserved retirement. 0:09:15.180,0:09:20.710 Our new system will provide a great opportunity for the Retirement System, 0:09:20.710,0:09:25.640 members, retirees, and employers to work together more effectively 0:09:25.640,0:09:28.610 as partners in the retirement process 0:09:28.610,0:09:32.150 from someone's very first day of employment throughout their entire 0:09:32.150,0:09:33.300 working career 0:09:33.300,0:09:37.720 and retirement years. We're working hard to create a system that meets our 0:09:37.720,0:09:39.230 customers' needs 0:09:39.230,0:09:42.490 by continually adapting and improving our services 0:09:42.490,0:09:46.320 to keep pace with our modern and ever-changing business environment.