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FAQ – Common Vendor Issues and Guidance

 Issue Guidance
I do not have a Vendor ID. State Business Units will initiate the vendor registration process when they want to do business with an entity that is not a registered New York State vendor. A New York State Substitute W-9 is required for the New York State Agency to request a NYS Vendor ID number.  The form can be found at: http://www.osc.state.ny.us/vendors/forms/ac3237s_fe.pdf
I do not know what my Vendor ID is. Contact the SFS Help Desk:
Phone: (518) 457-7717 or (855) 233-8363 (toll-free) Email: HelpDesk@sfs.ny.gov
How do I obtain a user name and password for Vendor Self-Service (eSupplier)? The Primary Contact associated with the vendor record will receive an email that will include its New York State Vendor ID and instructions on how to enroll in the online Vendor Self Service application.

Contact the SFS Help Desk to determine who the Primary Contact on record is and request the registration email be resent:
Phone: (518) 457-7717 or (855) 233-8363 (toll-free) Email: HelpDesk@sfs.ny.gov
I need assistance creating a Vendor Self-Service (eSupplier) account. View the guided presentation to access and navigate the Vendor Self-Service Portal, found at: http://www.osc.state.ny.us/vendor_management/access_portal/player.html
I am missing the registration letter with my login credentials for Vendor Self-Service (eSupplier). Contact the SFS Help Desk:
Phone: (518) 457-7717 or (855) 233-8363 (toll-free) Email: HelpDesk@sfs.ny.gov
I clicked on ‘Generate PIN’ button, but I recieved an error message. Please make sure you enter the valid Vendor ID before you click on ‘Generate PIN’.
If the issue persists, Contact the SFS Help Desk:
Phone: (518) 457-7717 or (855) 233-8363 (toll-free) Email: HelpDesk@sfs.ny.gov
I need my Vendor Self-Service (eSupplier) password reset. Contact the SFS Help Desk:
Phone: (518) 457-7717 or (855) 233-8363 (toll-free) Email: HelpDesk@sfs.ny.gov
I am registered for Vendor Self-Service (eSupplier), but do not know how to view my payment information. Follow the Vendor Payment Inquiry Job Aid, found at: http://www.osc.state.ny.us/vendor_management/jao_vn201_025.pdf

Monitor the New York State Vendor Homepage (http://www.osc.state.ny.us/vendor_management/index.htm) for a future posting of a guided presentation to navigate the payment screens in the Vendor Self-Service (eSupplier).
I want to view payment information but I am not the Primary Contact listed on my company’s Vendor Record. Contact the Primary Contact listed on the Vendor Record to determine if you should be added as a delegated user, to view the information supplied in the Vendor Self-Service (eSupplier). Visit http://www.osc.state.ny.us/vendors/vendorguide/guide.htm and refer to the New York State Vendor Self-Service section User Roles

If you do not know the Primary Contact, contact the SFS Help Desk:
Phone: (518) 457-7717 or (855) 233-8363 (toll-free) Email: HelpDesk@sfs.ny.gov
I can see the payment “breakdown” in Vendor Self-Service (eSupplier) but am not sure what I’m looking at. Follow the Vendor Payment Inquiry Job Aid, found at: http://www.osc.state.ny.us/vendor_management/jao_vn201_025.pdf

Monitor the New York State Vendor Homepage (http://www.osc.state.ny.us/vendor_management/index.htm) for a future posting of a guided presentation to navigate the payment screens in the Vendor Self-Service (eSupplier).
I can see and understand the information in Vendor Self-Service (eSupplier), but I still need further detail on the payment. Contact the agency that made the payment. 

If you received a check, call the phone number listed on the check remittance.

If you received an electronic payment, log in to the Vendor Self-Service (eSupplier) to obtain the agency’s phone number.
I need to add or update a Primary Contact. Fill out the Add, Change or Delete Vendor Contact Information form and submit to OSC’s Vendor Management Unit.  Vendor Management will update your Vendor Record.  The form can be found at: http://www.osc.state.ny.us/vendors/forms/ac3262s_fe.pdf
I need to add, update or delete a contact. To add, update or delete a contact manually, fill out the Add, Change or Delete Vendor Contact Information form and submit to OSC’s Vendor Management Unit.  Vendor Management will update your Vendor Record.  The form can be found at: http://www.osc.state.ny.us/vendors/forms/ac3262s_fe.pdf

To add, update or delete a contact through eSupplier, see:
Add - http://www.osc.state.ny.us/vendors/vendorguide/files/add_contact.pdf
Update - http://www.osc.state.ny.us/vendors/vendorguide/files/change_contact.pdf Delete - http://www.osc.state.ny.us/vendors/vendorguide/files/delete_exist.pdf
I need to add or update an address. To add or update an address manually, fill out the Add, Change or Delete Vendor Address Information form and submit to OSC’s Vendor Management Unit.  Vendor Management will update your Vendor Record.  The form can be found at:
http://www.osc.state.ny.us/vendors/forms/ac3263s_fe.pdf

To add or update an address through eSupplier, see:
Add - http://www.osc.state.ny.us/vendors/vendorguide/files/address_add.pdf Update - http://www.osc.state.ny.us/vendors/vendorguide/files/edit_address.pdf
I need to change my Default REMIT TO Address. Fill out the Add, Change or Delete Vendor Address Information form and submit to OSC’s Vendor Management Unit.  The Vendor Management will update your Vendor Record.  The form can be found at: http://www.osc.state.ny.us/vendors/forms/ac3263s_fe.pdf
I need to change the name on my Vendor Record. You must submit a written request and a new substitute W-9 form to OSC’s Vendor Management Unit.  Please see the Maintenance - Name section in the Vendor Guide for complete instructions, found at: http://www.osc.state.ny.us/vendors/vendorguide/guide.htm
I would like to receive my payment electronically. Complete the Electronic Payment (ePayment) Request form and send to OSC.  Complete instructions and the form can be found at:http://www.osc.state.ny.us/epay/how.htm
I would like to change or delete my electronic payment information. Complete the Electronic Payment (ePayment) Request form and send to OSC.  Complete instructions and the form can be found at:http://www.osc.state.ny.us/epay/how.htm

 

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