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Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

If you need help with Retirement Online, call our employer help desk at 844-619-9614, Mon-Fri, between 8:00 am – 5:00 pm, or send an inquiry using the employer help desk form. To protect the health of our members and employees, our Retirement System consultation offices are closed for face-to-face interview appointments until further notice. All customers with previously scheduled appointments are being contacted and offered phone consultations. If your employees would like to schedule a phone consultation, or have retirement related questions, they can contact us at 1-866-805-0990 [518-474-7736 in the Albany Area] or email us using our secure contact form. All Office of State Comptroller (OSC) services continue to operate, although many staff are working remotely to help contain the spread of the coronavirus. We appreciate your patience during this time.

Employer News

Get Ready for Invoices and Billing in Retirement Online

This year, employer invoices and billing are moving to Retirement Online, so your organization must assign someone to perform the billing security role. Without this, an employer will not be able to view its NYSLRS estimates and invoices.

Your Retirement Online Security Administrator and Contact Administrator are responsible for granting access to the system.

If you have questions, please email us or call 866-805-0990 and select option 1 and then option 7.

Take This Short Survey About Your Monthly Report

Please take a minute to complete this brief survey about how you prepare your monthly reports. The information we collect will help us plan for your transition to Retirement Online Enhanced Reporting.

Take the survey.

Find archived Employer E-News articles or Retirement Online newsletters.