Contact NYSLRS

Messaging for Customers

To protect the health of our members and employees, Retirement System consultation offices are closed until further notice. To schedule a phone consultation, and for all other inquiries, contact us at 1-866-805-0990; 518-474-7736 in the Albany, NY area. However, we strongly encourage you to use Retirement Online to do business with NYSLRS at this time.

COVID-19 Information: To understand your NYSLRS benefits if you are impacted by COVID-19, and the steps to take if you become seriously ill, visit our COVID-19 Help Center.

 

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I Need to Report a Death »

You can report the death of a member or retiree by phone, email or mail. Please note that we will also need an original, certified death certificate.

Call1-866-805-0990 and press 3 and then 1. You will be asked for the member’s retirement or registration number (or Social Security number if you don’t have either account number) and the date of death. You may also be asked for the address and phone numbers of immediate family members who may be beneficiaries.

Email: If you have the member’s retirement, registration or Social Security number, you can email us using our secure contact form. In your email, please be sure to provide your phone number(s) in case we need to call for additional information. Please also provide your mailing address in the body of your email, or in the address field if you don’t know the deceased member’s mailing address. If you are unsure of any of the member’s information, you can enter place holders (for example, you can enter 999-99-9999 if you don’t know their Social Security number).

Mail: You can complete and mail in a Notification of Death form (RS6082).

Please note that we will begin processing any death benefits that may be payable once we receive a death certificate.

I want information about:

Address Change

I need to update my address to a PO box or an international address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under My Profile Information and click update. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change and retirement registration number) to:

    NYSLRS
    Attn: Member Services
    110 State Street
    Albany, NY 12244-0001

I need to update my address to a U.S. street address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under My Profile Information and click update. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Email us using our secure contact form (complete all form fields, and provide your old and new addresses);
  • Call toll-free at 1-866-805-0990 (518-474-7736 in the Albany, New York area);
  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change and retirement registration number) to:

    NYSLRS
    Attn: Member Services
    110 State Street
    Albany, NY 12244-0001

Forms

Online Forms

Most of our forms can be printed from our Forms page.

Mailed Forms

Have forms mailed to you using our automated phone system.

Loans

How much can I borrow?

The minimum loan is $25 for Tier 1 and 2 members and $1,000 for Tier 3, 4, 5 and 6 members.

If you joined NYSLRS before January 1, 2018, the maximum loan is 75 percent of your contribution balance, minus any outstanding loan balance. If you joined January 1, 2018, or later, the total maximum loan (including all of your outstanding loan balances) is either 50 percent of your contribution balance or $50,000, whichever is less.

Sign In to Retirement Online and click Apply for a Loan to find out how much you are eligible to borrow. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also check your eligibility date with our automated phone system. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area) up to 30 days before you become eligible. Press 2 for members, then follow the prompts.

Loans may be subject to federal taxes and an additional 10 percent penalty, depending on the size and type of loan. We strongly recommend speaking to a customer service representative before taking a loan.

When will I be eligible for a loan?

Tier 1 and 2 members must wait 90 days from the date of their last loan. Tier 3, 4, 5 and 6 members must wait one year from the date of their last loan. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to find out your eligibility date. Press 2 for members, then follow the prompts.

How do I apply?

Retirement Online is the fastest way to apply for a loan from NYSLRS. Sign In, then click Apply for a Loan. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also print, complete and mail us a notarized paper loan application:

For more information about taking a loan with NYSLRS, visit our Loans page.

What’s the status of my loan?

If you apply for a loan through Retirement Online, you will receive immediate confirmation that we’ve received your application, and you can use Retirement Online to check the status of your application.

Whether you apply online or by mail, you can call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to check on your loan application. Press 2 for members, then follow the prompts.

How do I repay my loan?

Loans are repaid through payroll deductions, and they must be repaid within five years. Retirement Online is the easiest way to manage your loan payments. You can check your payoff balance, make a payment, review your payment history, change your payment amount or send additional payments using Retirement Online. You can also use a calculator to estimate a payment amount based on a payoff date, or estimate a payoff date based on a payment amount. Sign in and select “Manage My Loans.”

If you pay the minimum payment or if you miss payments (for example, if you go on leave without pay), your payroll deduction may be automatically increased to ensure that your loans are paid within the required five-year term to avoid default. To keep your payments current when you are off payroll, you may also make a payment using Retirement Online. Please visit the Repaying Your Loan section of our Loans page for more information.

Member Annual Statement

When will I receive my Member Annual Statement?

Statements are scheduled to be distributed in late spring. It’s important to make sure NYSLRS has your correct email and mailing address. Sign in to your Retirement Online account and update your contact information if needed. You can also receive your annual statement faster by choosing to receive it by email. You’ll receive an email that directs you to Retirement Online to see your statement when it’s ready. If you don’t choose email delivery, we will mail your statement to your home.

How do I get a copy of my Member Annual Statement?

Starting this year, you will be able to sign in to Retirement Online to view and print your statement.

You can also request a reprint by:

We can’t reprint:

  • Statements from previous years.
  • Reprints of the current year from March 31 until the mailing for that year is complete (generally in June).

Remember, your statement provides information as of the end of the State fiscal year (March 31). Your Retirement Online account displays more recent information, and it is updated regularly after your employer reports your service and earnings to NYSLRS. If you need account information for a financial institution (for example, if you are applying for a mortgage), please read the Mortgage Letter/Account Verification section of this FAQ.

Mortgage Letter / Account Verification

I need account verification for a mortgage company.

Retirement Online is the fastest way to generate a mortgage letter with NYSLRS. Sign In, and on your Account Homepage, select "Generate Mortgage Verification Letter."

You can also email your request using our secure contact form. Tell us what information you need (account balances or mortgage letters are most common). Be sure to include your personal verification and contact information when you submit your email. In most cases, we’ll mail you a letter within five to seven business days.

Pension Estimates

Can I estimate my pension amount online?

Use Retirement Online to Create Custom Pension Estimates

Most members can estimate their pension using the benefit calculator in Retirement Online. The calculator uses your salary and service credit information to create an estimate based on the date of retirement you select (you have to be eligible to retire on that date). You can fine-tune your estimate by entering different retirement dates, beneficiaries, earnings, and service credit amounts to see how they affect your potential benefit, and then save or print it. Sign in to your Retirement Online account, go to the “My Account Summary,” area and select “Estimate my Pension Benefit.”

Members in certain circumstances (for example, members who have recently transferred a membership to NYSLRS) are not able to use the Retirement Online calculator at this time. These members should email us using our secure contact form to request an estimate.

Use the “Quick Calculator”

Most Tier 1 – 4 ERS members and Tier 1 and 2 PFRS members can use our online Quick Calculator, which estimates benefits based on information you enter.

Can I get an estimate by phone?

Most Employees’ Retirement System (ERS) members can request a system-generated estimate (benefit projection) by phone as long as you have enough years of service to be eligible for a pension and you are age 50 or older. The system will use salary reported to date and project additional service credit based on a date of retirement up to five years in the future.

Call toll-free at 1-866-805-0990, press 2 for members and follow the prompts to receive a projection of your retirement benefits. In most cases, we’ll mail your projection to your home address on the next business day.

ERS members who have enough service to be eligible for a pension, but are more than 5 years away from retirement eligibility, can contact us to request an estimate. Even if you’re not near retirement age, getting an estimate may prove beneficial if you’re considering leaving the payroll of a participating employer.

Retirement Online

What is Retirement Online?

Retirement Online is a convenient and secure way to review your benefits and conduct transactions in real time. In many cases, you’ll be able use Retirement Online instead of sending forms through the mail or calling NYSLRS. Learn more and register for Retirement Online today.

How do I reset my password or unlock my account?

Password reset (read our Forgot Password help guide)

  1. Go to the Retirement Online Sign In page.
  2. Click "Forgot Password." Enter your user ID, and select the "I’m not a robot" checkbox.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Enter a new password and click "Reset Password."

Forgot User ID (read our Forgot User ID help guide)

  1. Go to the Retirement Online Sign In page.
  2. Click "Forgot ID." Enter your last name, ZIP code, date of birth and email address, and select the I’m not a robot checkbox.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Your user ID will be displayed on the screen.

Account lock out

What hours is Retirement Online available?

Retirement Online is available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. As Retirement Online evolves over time, functionality, accessibility and hours of availability will be expanded.

Service Credit

How do I apply to receive credit for previous public employment?

You may be able to receive credit for service with a participating employer before you joined NYSLRS. You can apply:

  • Through Retirement Online. Sign in to your account, go to “My Account Summary” and select “View My Employment Summary.” If you are missing service credit, return to your Account Summary and select “Manage My Service Credit Purchases” to request to receive credit for your missing service. You can upload any supporting documentation you may have through Retirement Online as well.
  • By mail or email. Complete our form, Request to Purchase Service Credit (RS5042). You can attach it to an email using the secure contact form on our website, or you can mail it to:

NYSLRS
110 State Street
Albany, NY 12244-0001

For more information about creditable previous service, cost to purchase credit, and how it may increase your pension, please read our publication, Service Credit for Tiers 2 through 6 (VO1854).

How do I apply for military service credit?

You may be entitled to receive additional credit toward your retirement benefit for your military service. You can request credit for your military service through Retirement Online. Go to the “My Account Summary” area of your Account Homepage and click “Manage my Service Credit Purchases.”

Or, you can complete our form, Request to Purchase Service Credit (RS5042). You can attach the form to an email using the secure contact form on our website, or you can mail it to:

NYSLRS
110 State Street
Albany, NY 12244-0001

Include a copy of your Certificate of Release or Discharge from Active Duty (DD-214). You can upload this when you apply using Retirement Online. Once we receive your request, we will determine whether you qualify.

For more information about getting credit for your military service, including eligibility requirements and the cost, please visit our Military Service Credit page.

Withdrawing from NYSLRS

How do I withdraw and receive a refund of my contributions?

You can withdraw and receive a contribution refund if you separate from service (terminate or resign) with a participating employer. You must be off the payroll for at least 15 days and have less than 10 years of service credit. To withdraw:

You can receive the refund directly or roll your contributions over to an Individual Retirement Account (IRA) or other qualified retirement plan.

I want information about:

1099-R Reprint

How do I get a reprint of my 1099-R tax form?

We mail all 1099-R forms by January 31 and generally accept reprint requests beginning the second week in February. To request a reprint:

Address Change

If your address has changed, we encourage you to Sign Up or Sign In to your Retirement Online and update it before the upgrade.

I need to update my address to a PO box or an international address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under My Profile Information and click update. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change and retirement registration number) to:

    NYSLRS
    Attn: Member Services
    110 State Street
    Albany, NY 12244-0001

I need to update my address to a U.S. street address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under My Profile Information and click update. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Email us using our secure contact form (complete all form fields, and provide your old and new addresses);
  • Call toll-free at 1-866-805-0990 (518-474-7736 in the Albany, New York area);
  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change and retirement registration number) to:

    NYSLRS
    Attn: Member Services
    110 State Street
    Albany, NY 12244-0001

Cost-of-Living Adjustment (COLA)

When will I be eligible for COLA?

If you are not yet receiving a COLA payment, you can find out when you will be become eligible by using our automated phone service. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area), press 2 for retirees and follow the prompts.

How much is my COLA?

If you are already receiving a COLA payment, our automated phone service can tell you your current COLA amount and rate. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area), press 2 for retirees and follow the prompts. Once COLA payments start, they continue automatically and your benefit will be adjusted every September. You will receive a notification of the net change in your monthly pension amount in September if you receive your pension through direct deposit.

Where can I find general information about who is eligible, this year’s rate and how COLA is calculated?

Please read our brochure, Permanent COLA (VO1863), for general information about COLA, how it’s calculated and when our retirees become eligible. You can find out this year’s increase amount by visiting our Cost-of-Living Adjustment (COLA) page.

Direct Deposit

What day are checks deposited?

Retirees enrolled in our Direct Deposit Program have access to their retirement benefit on the last business day of the month (indicated by an “E” on the Pension Payment Calendar).

How do I sign up for direct deposit?

Signing up for direct deposit is easy; just complete a Direct Deposit Enrollment Application (RS6370). Either attach a voided check or have a bank representative complete section three of the form. Once you’ve enrolled, we will electronically deposit your retirement benefit into your checking or savings account on the last business day of each month.

How do I change my direct deposit information?

To have your pension payment deposited into a different account within the same bank, you can either complete another Direct Deposit Enrollment Application (RS6370) or have the bank fax the following information, to 518-473-5323, on bank letterhead:

  • Your name,
  • Your retirement or registration number,
  • Both the old and new routing and account numbers and
  • A bank representative’s signature.

To redirect your deposits to a different bank, please complete a new Direct Deposit Enrollment Application (RS6370).

Please wait for confirmation of your direct deposit change before closing your old bank account to avoid a delay in your payment.

How do I cancel direct deposit?

You must notify us in writing to stop direct deposits. Please mail or fax a letter with your request. Be sure to include your retirement number, name, address and signature. We can’t accept an email. Fax your letter to 518-473-5323, or mail it to:

NYSLRS
Attn: Direct Deposit
110 State Street
Albany, NY 12244-0001

Please wait for confirmation of your direct deposit cancellation before closing your old bank account to avoid a delay in your payment.

Federal Taxes

How much is my current withholding?

You can see your withholding information and view a breakdown of your most recent pension payment by signing in to your Retirement Online account. You can also use our automated phone service to get your current withholding status. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area), press 2 and follow the prompts.

How do I change my tax deduction?

You can change your tax withholding status at any time by filing a W-4P form. Our Withholding Tax Calculator can tell you how much will be withheld if you choose a different number of exemptions or status (for example, married with 1 exemption or single with 0 exemptions). You can mail it to the address on the form, or fax it to 518-486-3252.

How much will be withheld when I submit my W-4P form?

It is up to you to let us know how much you would like withheld from your retirement benefit for federal taxes. If you know what status you want to claim (for example, married with 1 exemption, or single with 0 exemptions) you can find out how much we would withhold by using our Withholding Tax Calculator.

Forms

Online Forms

Most of our forms can be printed from our Forms page. Under the Retiree and Beneficiary Forms, you’ll find forms specifically for retirees, including the W-4P form (to change your federal tax withholding), and the Direct Deposit Enrollment Application (RS6370).

Mailed Forms

Have forms mailed to you using our automated phone system.

Health Insurance

I have health insurance questions.

We don’t administer health insurance programs. We may deduct premiums from your monthly pension benefit to pay for your health insurance coverage if your former employer instructs us to do so, but we are not able to tell you why your health insurance deduction may have changed.

If you retired from New York State, please direct questions about health insurance coverage or Medicare reimbursement to the New York State Department of Civil Service:

  • Email: [email protected]
  • Phone: 1-800-833-4344 or 518-457-5754 weekdays from 9:00 am – 4:00 pm
  • Write: NYS Department of Civil Service, Employee Benefits Division, Albany, NY 12239.

If you retired from a public employer other than New York State (a county, city, town, village or school district), please contact your former employer’s benefits administrator.

Pension Checks

What day are checks mailed?

Your retirement benefit check is mailed on the second-to-the-last business day of each month for that month (indicated by an “M” on the Pension Payment Calendar). If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, contact us immediately. If you email us, be sure to include your telephone number (with area code) so we can call you.

What do I do if I did not receive my check?

If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, contact us immediately. If you email us, be sure to include your telephone number (with area code) so we can call you. If you receive your check by mail, it is important to notify us of any address changes as quickly as possible as the Post Office may not forward your check.

If you choose to enroll in our Direct Deposit program, your retirement payments will be deposited directly into your checking or savings account on the last business day of each month. Over 90 percent of our retired members take advantage of this safe and convenient way to receive retirement benefits.

Pension Verification Letters

I need verification of my pension income and my Retiree Annual Statement isn’t acceptable proof.

Our retirees often need pension verification letters for housing or the Home Energy Assistance Program (HEAP). There are a few ways to request a pension verification letter:

Use Retirement Online to get a quick response to your request. Sign In, then click Generate Income Verification Letter. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Email your request using our secure contact form. Tell us what information you need and be sure to include your daytime phone number, in case our customer service representatives have a question. In most cases, we’ll mail your letter in five to seven business days.
  • Fax your request to 518-473-5590. Include your retirement or registration number, current address, signature and phone number in case we have questions. Tell us whether you want the letter mailed or faxed to you (and provide a fax number).

If you want the letter sent to an entity like a mortgage company, they must fax a request to us on their letterhead along with a signed release from you giving us permission to release your information.

Retirement Online

What is Retirement Online?

Retirement Online is a convenient and secure way to review your benefits and conduct transactions in real time. In many cases, you’ll be able use Retirement Online instead of sending forms through the mail or calling NYSLRS. Learn more and register for Retirement Online today.

How do I reset my password or unlock my account?

Password reset (read our Forgot Password help guide)

  1. Go to the Retirement Online Sign In page.
  2. Click "Forgot Password." Enter your user ID, and select the "I’m not a robot" checkbox.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Enter a new password and click "Reset Password."

Forgot User ID (read our Forgot User ID help guide)

  1. Go to the Retirement Online Sign In page.
  2. Click "Forgot ID." Enter your last name, ZIP code, date of birth and email address, and select the I’m not a robot checkbox.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Your user ID will be displayed on the screen.

Account lock out

What hours is Retirement Online available?

Retirement Online is available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. As Retirement Online evolves over time, functionality, accessibility and hours of availability will be expanded.

I want information about:

1099-R Reprint

How do I get a reprint of my 1099-R tax form?

We mail all 1099-R forms by January 31 and generally accept reprint requests beginning the second week in February. To request a reprint:

Address Change

I need to update my address to a PO box or an international address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under My Profile Information and click update. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change and retirement registration number) to:

    NYSLRS
    Attn: Member Services
    110 State Street
    Albany, NY 12244-0001

I need to update my address to a U.S. street address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under My Profile Information and click update. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Email us using our secure contact form (complete all form fields, and provide your old and new addresses);
  • Call toll-free at 1-866-805-0990 (518-474-7736 in the Albany, New York area);
  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change and retirement registration number) to:

    NYSLRS
    Attn: Member Services
    110 State Street
    Albany, NY 12244-0001

Direct Deposit

What day are checks deposited?

Retirees enrolled in our Direct Deposit Program have access to their retirement benefit on the last business day of the month (indicated by an “E” on the Pension Payment Calendar).

How do I sign up for direct deposit?

Signing up for direct deposit is easy; just complete a Direct Deposit Enrollment Application (RS6370). Either attach a voided check or have a bank representative complete section three of the form. Once you’ve enrolled, we will electronically deposit your retirement benefit into your checking or savings account on the last business day of each month.

How do I change my direct deposit information?

To have your pension payment deposited into a different account within the same bank, you can either complete another Direct Deposit Enrollment Application (RS6370) or have the bank fax the following information, to 518-473-5323, on bank letterhead:

  • Your name,
  • Your retirement or registration number,
  • Both the old and new routing and account numbers and
  • A bank representative’s signature.

To redirect your deposits to a different bank, please complete a new Direct Deposit Enrollment Application (RS6370).

Please wait for confirmation of your direct deposit change before closing your old bank account to avoid a delay in your payment.

How do I cancel direct deposit?

You must notify us in writing to stop direct deposits. Please mail or fax a letter with your request. Be sure to include your retirement number, name, address and signature. We can’t accept an email. Fax your letter to 518-473-5323, or mail it to:

NYSLRS
Attn: Direct Deposit
110 State Street
Albany, NY 12244-0001

Please wait for confirmation of your direct deposit cancellation before closing your old bank account to avoid a delay in your payment.

Federal Taxes

How much is my current withholding?

You can see your withholding information and view a breakdown of your most recent pension payment by signing in to your Retirement Online account. You can also use our automated phone service to get your current withholding status. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area), press 2 and follow the prompts.

How do I change my tax deduction?

You can change your tax withholding status at any time by filing a W-4P form. Our Withholding Tax Calculator can tell you how much will be withheld if you choose a different number of exemptions or status (for example, married with 1 exemption or single with 0 exemptions). You can mail it to the address on the form, or fax it to 518-486-3252.

How much will be withheld when I submit my W-4P form?

It is up to you to let us know how much you would like withheld from your retirement benefit for federal taxes. If you know what status you want to claim (for example, married with 1 exemption, or single with 0 exemptions) you can find out how much we would withhold by using our Withholding Tax Calculator.

Forms

Online Forms

Most of our forms can be printed from our Forms page. Under the Retiree and Beneficiary Forms, you’ll find forms specifically for retirees, including the W-4P form (to change your federal tax withholding), and the Direct Deposit Enrollment Application (RS6370).

Mailed Forms

Have forms mailed to you using our automated phone system.

Pension Checks

What day are checks mailed?

Your retirement benefit check is mailed on the second-to-the-last business day of each month for that month (indicated by an “M” on the Pension Payment Calendar). If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, contact us immediately. If you email us, be sure to include your telephone number (with area code) so we can call you.

What do I do if I did not receive my check?

If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, contact us immediately. If you email us, be sure to include your telephone number (with area code) so we can call you. If you receive your check by mail, it is important to notify us of any address changes as quickly as possible as the Post Office may not forward your check.

If you choose to enroll in our Direct Deposit program, your retirement payments will be deposited directly into your checking or savings account on the last business day of each month. Over 90 percent of our retired members take advantage of this safe and convenient way to receive retirement benefits.

Pension Verification Letters

I need verification of my pension income and my Retiree Annual Statement isn’t acceptable proof.

Our retirees often need pension verification letters for housing or the Home Energy Assistance Program (HEAP). There are a few ways to request a pension verification letter:

Use Retirement Online to get a quick response to your request. Sign In, then click Generate Income Verification Letter. If you don’t already have an account, you can learn more and register for Retirement Online today.

You can also:

  • Email your request using our secure contact form. Tell us what information you need and be sure to include your daytime phone number, in case our customer service representatives have a question. In most cases, we’ll mail your letter in five to seven business days.
  • Fax your request to 518-473-5590. Include your retirement or registration number, current address, signature and phone number in case we have questions. Tell us whether you want the letter mailed or faxed to you (and provide a fax number).

If you want the letter sent to an entity like a mortgage company, they must fax a request to us on their letterhead along with a signed release from you giving us permission to release your information.

Reporting a Death

I Need to Report a Death

You can report the death of a member or retiree by phone, email or mail. Please note that we will also need an original, certified death certificate.

Call: 1-866-805-0990 and press 3 and then 1. You will be asked for the member’s retirement or registration number (or Social Security number if you don’t have either account number) and the date of death. You may also be asked for the address and phone numbers of immediate family members who may be beneficiaries.

Email: If you have the member’s retirement, registration or Social Security number, you can email us using our secure contact form. In your email, please be sure to provide your phone number(s) in case we need to call for additional information. Please also provide your mailing address in the body of your email, or in the address field if you don’t know the deceased member’s mailing address. If you are unsure of any of the member’s information, you can enter place holders (for example, you can enter 999-99-9999 if you don’t know their Social Security number).

Mail: You can complete and mail in a Notification of Death form (RS6082).

Please note that we will begin processing any death benefits that may be payable once we receive a death certificate.

Retirement Online

What is Retirement Online?

Retirement Online is a convenient and secure way to review your benefits and conduct transactions in real time. In many cases, you’ll be able use Retirement Online instead of sending forms through the mail or calling NYSLRS. Learn more and register for Retirement Online today.

Who can register for Retirement Online?

To access Retirement Online, beneficiaries must be receiving a monthly pension from NYSLRS. (For example, you might receive a monthly joint-allowance pension benefit due to the death of a spouse.) If the member or retiree who named you as a beneficiary is still alive, you will not be able to sign up for an account.

How do I reset my password or unlock my account?

Password reset (read our Forgot Password help guide)

  1. Go to the Retirement Online Sign In page.
  2. Click "Forgot Password." Enter your user ID, and select the "I’m not a robot" checkbox.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Enter a new password and click "Reset Password."

Forgot User ID (read our Forgot User ID help guide)

  1. Go to the Retirement Online Sign In page.
  2. Click "Forgot ID." Enter your last name, ZIP code, date of birth and email address, and select the I’m not a robot checkbox.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Your user ID will be displayed on the screen.

Account lock out

 

What hours is Retirement Online available?

Retirement Online is available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. As Retirement Online evolves over time, functionality, accessibility and hours of availability will be expanded.

Who is a Beneficiary?

Generally, it’s the person, trust or organization that a NYSLRS member or retiree designates to receive a benefit after they die. There are several different types. Some may be entitled to a one-time payment; others to a monthly pension.

For the purposes of account access, enrollment in Retirement Online and tax information, “beneficiary” has a more specific meaning. In these cases, we mean someone who is already receiving a monthly payment due to the death of a NYSLRS member or retiree — if the member or retiree who named you as a beneficiary is still alive, you will not be able to access that member's account information or make changes.