Member Annual Statement

Messaging for Customers

Member Annual Statement - Understanding Your Member Annual Statement

Understanding Your Member Annual Statement

Member Annual Statements are scheduled to be distributed during May and June. Statements are provided directly to you (rather than through your employer), so it is important that we have your current contact information on file. Sign in to your Retirement Online account to view your mailing address and email address, and update if needed.

You can receive your Statement faster by choosing to receive it through Retirement Online (you’ll receive an email when your Statement is ready to view). Go to the “My Profile Information” area of your Account Homepage in Retirement Online, click “update” next to “Member Annual Statement by” and choose “Email” in the dropdown. If you don’t elect to receive your Statement by email, it will be mailed to your address on file.

Your Statement can help you understand your benefits and plan for the future. If you have questions about your Statement, you can use one of the buttons below to find the answers you need.

 

Frequently Asked Questions

Updating Personal Information

How do I correct/change my beneficiaries?

There are two ways to update your beneficiaries:

If you change your beneficiaries by mail, be sure to list all of your beneficiaries on the form. The beneficiaries listed on the form will replace all of your previously named beneficiaries. The change(s) will not take effect until we review and approve your designations.

How do I correct/change my mailing address or email address?

The fastest way to update your contact information is by signing in to your Retirement Online account. From your Account Homepage, find your address under “My Profile Information” and click “update.”

If your new address is not a PO Box or international address, you can also:

  • Email us using our secure contact form (complete all form fields and provide your old and new address); or
  • Call 1-866-805-0990 (518-474-7736 in the Albany, New York area.

If your new address is a PO Box, or international address:

  • Complete and mail a Change of Address Form (RS5512); or
  • Mail a signed letter (including your name, old address, new address, date of change, and registration number) to:
    NYSLRS
    Member Services
    110 State Street
    Albany, NY 12244-0001.

How do I correct/change my name?

You can update your last name and upload a copy of documentation showing the change using Retirement Online. Sign in to your Retirement Online account, go to the ‘My Profile Information’ area of your Account Homepage and click the “update” link next to your name. A list of acceptable documentation will be provided.

You can update your first or last name by mailing a Name Change Notice (RS5483). If the name change is for a reason other than a change in marital status, you will need to provide original documentation (or a certified copy) authorizing the change along with your form. For example, if a court order was necessary for your name change, you will need to provide a copy of the order.

How do I correct/change my date of birth?

Make a copy of your Statement, circle the mistake and send it with a signed letter requesting the change. You can fax your request to 518-474-9438 or mail it to:

NYSLRS
Member Enrollment Unit
110 State Street, 5th Floor
Albany, NY 12244.

Include supporting documentation such as a photocopy of your birth certificate with your letter. You do not need to mail us an original document, but if you do, we will return it. Other acceptable documents include a copy of a valid, unexpired State-issued driver’s license or identification card, a valid, unexpired federally issued identification card with a date of birth on it, a passport, a baptismal certificate or a Certificate of Release or Discharge from Active Duty (DD-214).

Membership Questions

How do I correct/change my Date of Membership?

Make a copy of your Statement, circle the mistake and send it with a signed letter requesting the change. You can fax your request to 518-474-9438 or mail it to:

NYSLRS
Member Enrollment Unit
110 State Street, 5th Floor
Albany, NY 12244.

Include any supporting documentation with your letter.

Death Benefit Questions

Why doesn’t my Member Statement list my estimated death benefit? How do I find out the amount?

Here are two common reasons why your estimated death benefit is not listed on your Statement:

  • You have less than one year of total service credit.
  • You are off the payroll of a participating employer and have less than ten years of service credit.

You can find death benefit information in your retirement plan booklet on our Publications page.

To find out your estimated death benefit amount, mail a written request to:

NYSLRS
Benefit Calculation and Disbursement Services
110 State Street
Albany, NY 12244.

Please include your NYSLRS ID (provided on your Statement) and your signature in your letter.

Contribution Questions

Does my employer contribute toward my pension?

Your NYSLRS pension is part of a defined-benefit plan and is based on your years of service and earnings, not the amount contributed by either you or your employer.

Employers make annual contributions to NYSLRS to help fund the benefits that you are accruing during your working years. Employer contributions are based on the salaries of all their employees and the pension plans offered to their employees. The contribution rates paid by employers are established by NYSLRS’ Actuary and approved by the Comptroller. Your Statement and Retirement Online account show the contributions that you have made to NYSLRS, but do not include your employer’s contributions.

Service & Salary Questions

How do I verify that my service credit is correct?

You can view your current total estimated service credit any time by signing in to your Retirement Online account.

If you worked for a public employer before joining NYSLRS or if you were in the military, you may be eligible to request to purchase additional service (see the FAQ: How Do I Receive Credit for Past Service or Military Service).

If you are planning to retire within 18 months and you believe that you are missing service credit, you can request an estimate of your retirement benefit by submitting a Request for Estimate Form (RS6030). Be sure to list all your public employment and military service on the form. In addition to preparing a pension estimate, NYSLRS will review your account to determine if you are eligible for any additional service.

If you are not yet eligible to request an estimate using the Request for Estimate form, but need to know if you have the service required to qualify for a pension benefit, please write to us. Include your name, retirement registration or NYSLRS ID number, public employment and military service in your letter.

How do I receive credit for my past service or military service?

To request credit for past service credit:

If you are requesting credit for military service, include a copy of your Certificate of Release or Discharge from Active Duty (DD-214). You can upload your DD-214 if you apply online, or attach a photocopy if you apply by mail.

You are encouraged to submit any evidence of your prior service when you apply for previous service credit. We will also reach out to your former employer, but you can expedite the process by providing proof of service such as W-2 forms, pay stubs, etc., to NYSLRS upon application.

We will notify you if you are eligible to receive credit for your past service. Generally, there is a cost associated with receiving this credit. Our letter will provide payment information. Please keep in mind that, while purchasing your past service may increase your service credit, it will not change your date of membership or tier status.

Why is my service credit not up to date?

The service credit reported in your Statement is what we have on record for you as of March 31, 2021, the end of our fiscal year. To see your current service credit information, sign in to your Retirement Online account. Your current service credit will be listed on your Account Homepage under 'My Account Summary.'

How do I correct/change my salary information?

Salary information is provided to us by your employer and represents pensionable salary they paid you during the State fiscal year (April 1, 2020 through March 31, 2021). ​There are several reasons why the salary information in your Statement may not be what you were expecting:

  • Depending on your retirement plan and tier, certain payments (for example, meal and uniform allowance) cannot be used in calculating your pension and therefore are not included in the salary shown on your Statement.
  • Your employer may not have reported your March earnings to us in time for earnings to be included in your Statement.

Remember, the information on your Statement is for the fiscal year, so it will not match the calendar year earnings on your W-2 statement.​

You can view your employment history and most recently reported earnings by signing in to your Retirement Online account. From your Account Homepage, scroll down to ‘My Account Summary’ and click the “View my Employment Summary” button.

If you feel your salary information is not correct, please contact your payroll office. If there is a discrepancy, your employer must send us an adjustment report requesting a change.

Retirement Benefit Questions

How is my projected monthly retirement benefit calculated?

For most members, your Statement provides a projected monthly retirement benefit to help with retirement planning. It is generally based on a milestone such as your full retirement age. If you have already reached full retirement age, we provide your estimated benefit at the end of the State fiscal year, March 31, 2021. The amount is an automated calculation based on retirement law and earnings information we have on file for you. It projects service credit that you would earn between March 31, 2021 and the sample retirement date, but it does not assume increases in salary. It will be different from the benefit that will be calculated when you retire and a retirement examiner reviews your salary and service information. You can also estimate your pension by signing in to your Retirement Online account. Visit our Estimate Your Pension page for more information about estimating your pension.

Why is the projected benefit on your Member Statement different from the estimate you may have received from a pre-retirement consultation or in the mail?

The Statement projection is an automated calculation that only uses information we have on file for you as of March 31, 2021. During a pre-retirement consultation, customer service representatives may add information supplied by you, such as sick leave accruals and lump sum payments, to the calculation of the projection. This information has not yet been verified with your employer, so it is not included in your Statement benefit projection or the estimate you received in the mail.

General Statement Questions

Where can I find account information that is not provided in my Statement?

Some information, such as estimates of pension options and five years of employment history, is not provided in your Statement because you now have access to it, plus more detailed information, in Retirement Online. Your Statement provides you with information as of March 31, but Retirement Online provides you with the most up-to-date information available.

Pension Estimates: Most members can create customized pension estimates using Retirement Online. Sign in to your Retirement Online account and from your Account Homepage, scroll down to ‘My Account Summary’ and click the “Estimate my Pension Benefit” button. You can base your estimate on the salary and service information we have on file or adjust your earnings or service credit to account for possible increases in earnings or purchases of service credit. By entering different retirement dates and beneficiaries, you will see how your choices affect your potential benefit. If you are not able to use the Retirement Online calculator, contact us for an estimate.

Employment History: You can also view your employment history and reported earnings in Retirement Online. Sign in to your Retirement Online account and from your Account Homepage, scroll down to ‘My Account Summary’ and click the “View my Employment Summary” button. If you find that part of your employment history is missing, you can request credit for the missing service. Return to ‘My Account Summary’ and click the “Manage My Service Credit Purchases” button.

Address Change: To view or update your account information, sign in to Retirement Online. On your Account Homepage, ‘Under My Profile Information,’ you will be able to update your address and other contact information, instead of mailing in a paper form.

Can I change where my Statement is mailed?

Statements are provided directly to members (instead of through your employer). If you choose to receive your Statement by mail, a correct address ensures you receive your Statement as well as other information about your retirement benefits. Retirement Online is the convenient and secure way to update your address with NYSLRS. Sign in to Retirement Online, go to the "My Profile Information" area of your Account Homepage and click “update” next to your address.

You can choose to receive your Statement through Retirement Online (you’ll receive an email when your Statement is ready to view) instead of by mail. Sign in to Retirement Online, go to the “My Profile Information” area of your Account Homepage and click “update” next to “Member Annual Statement by.”

How do I get a reprint of my current year’s Statement?

Sign in to your Retirement Online account to view or print this year’s Statement, even if you received it by mail. You can also request a mailed reprint of your current year’s Statement once the Statement mailing is completed, usually in July. Please contact us to request your reprint.

Your Statement provides information as of March 31, 2021. You can see your most current account information by signing in to your Retirement Online account.

If you need verification of your NYSLRS account (for example, if you are applying for a mortgage), click “Generate Mortgage Verification Letter” from your Retirement Online Account Homepage under 'I want to....'

How do I get a reprint of a prior year’s Statement?

To view or print your fiscal year end March 31, 2020 statement, sign in to your Retirement Online account and click “View My Member Annual Statement” under ‘My Account Summary.’ Unfortunately, we are unable to reprint Statements from any year before fiscal year end 2020.

Can I request a reprint for someone other than myself?

For security reasons, we can only issue reprints to the member or someone authorized to act on a member’s behalf in a legal or business matter. Anyone who has the legal authority to act on a member’s behalf must put their request in writing and send us a copy of their Power of Attorney (POA).

How long does it take to get a reprint of my Statement?

It typically takes two to four weeks to produce and mail reprints. The fastest way to reprint your Statement is to sign in to your Retirement Online account. You can print it from there, even if you received it by mail.

Why didn’t I receive my Member Statement?

Here are the most common reasons why you may not have received your Statement:

  • If your Statement was mailed and the address we had was not current, you may not receive your Statement.
  • If you had an open retirement case before May 1, we assume that you are retiring and will no longer be an active member.
  • You withdrew your membership or transferred it to another public retirement system.
  • You joined NYSLRS during the fiscal year, but your employer did not report any earnings or days worked.
  • Your salary and service crediting has been suspended pending compliance with one or more NYSLRS requirements (for example, the submission of a record of activities required of some elected and appointed officials).
  • Your membership is no longer active (you have not been employed by a participating employer for seven or more years and you were not vested when you left the payroll).
  • You joined NYSLRS, but we have not finished entering your membership information in our records.