Pre-Retirement Consultations

Messaging for Customers

If you’re nearing retirement, you may want to speak with one of our information representatives to review your benefits and get answers to your questions. Unfortunately, because of COVID-19, our consultation sites across the State are temporarily closed, but you can still take advantage of this personalized service over the phone.

A phone consultation provides answers to the same questions you can ask in an in-person consultation, but on a more flexible schedule, without the need for you to travel.

You will need an appointment for a phone consultation. To schedule one, please call toll-free 1-866-805-0990 or 518-474-7736 in the Albany, New York area.

Preparing for Your Consultation

  • Before your consultation, you may wish to sign in to your Retirement Online account to review the information we have on file for you. You can check your total service credit and use the online benefit calculator to estimate your pension. If you don’t have a Retirement Online account, you can sign up today.
  • Visit our Preparing for Retirement page. This timeline walks you through important topics you’ll need to consider, and steps you should take starting 18 months before your retirement date.
  • Check our Contact Us page for answers to a variety of retirement-related questions.


(Rev. 7/20)