Automated Phone Service

Messaging for Customers

Messaging for Retirees

Below is a list of the phone menu options available to NYSLRS retirees. Many of the options allow you to access your records, find general information and request forms 24 hours a day, seven days a week.

Toll-free: 1-866-805-0990

Albany, New York area: 518-474-7736

To access the self-service menus, you will be asked to enter the last four digits of your Social Security number and date of birth. We need this information to verify that you are a NYSLRS retiree or beneficiary and the services you request from our automated information line are available to you.

If you have an open request in process with NYSLRS, (for example, a change of address), you will be asked if you want to hear about that first.

The numbers below correspond to the numbers you will need to press on your phone for information. In most cases, retirees and beneficiaries will press #2 from the main menu to find the information they’re looking for.


#1 NYSLRS Employers

#2 NYSLRS Member, Retiree or Beneficiary

(You will be asked for the last four digits of your Social Security number and your date of birth so that we can locate your account information.)

#3 Death of a Member or Retiree

  1. If you are calling to report the death of a member or retiree.
  2. For questions about correspondence received due to the death of a member or retiree.

If you pressed #2 above, you’ll be able to access the categories of information listed below. Press the number(s) that corresponds to the information you're looking for or the action you would like to take.

1 – Lost, Stolen or Late Check — Go here if you have not received your check and it has been more than eight days since it was mailed to you. You can receive general information and stop payment on a check if you believe it is lost or stolen.

2 – Direct Deposit

  1. Enroll or revise direct deposit — Have an enrollment application mailed to your home to sign up for direct deposit or to change your existing account information.
  2. Assistance with current direct deposit enrollment — Speak with a customer service representative during regular business hours.

3 – Retirement Online

  1. Password reset.
  2. For assistance in registering for Retirement Online.
  3. For any other Retirement Online questions.

4 – Tax-Related Services

  1. For general information.
  2. For information about your current federal withholding status.
  3. To request a W-4P form.

5 – COLA Eligibility — For information about cost-of-living adjustments (COLA), the annual COLA amount if you are eligible or the date you will become eligible if you are not yet receiving COLA.

If you are not yet eligible for COLA, you will also hear these options:

  1. To speak with a customer service representative.
  2. To return to the main menu.
  3. To end the call.

6 – Forms — If you want forms mailed to your home address, we will ask you to verify your ZIP code. If your ZIP code doesn’t match our records, you’ll be connected to a customer service representative. Visit our Change of Address for Retirees page to find out how to update your address.

1. To request a form by mail.

1. To receive a direct deposit form.
2. To receive a W4P form.
3. To receive a beneficiary form.
4. To receive a death benefit beneficiary form.
5. To receive an income verification letter.
7. To repeat these options.
8. To return to previous menu.
9. To return to the main menu.
0. To speak to a customer service representative.


Rev. 1/20