Prepaid Debit Card Refunds

The Office of Unclaimed Funds now offers claim payment in the form of a Mastercard-branded prepaid debit cards on claims that meet certain criteria. You may choose to receive a prepaid debit card in lieu of a check when you submit your claim online.

Image of Prepaid Debit Card

Prepaid Debit Card Benefits:


  • Your refund is electronically loaded to your card and available immediately for deposits, purchases, and/or payments online, by phone, in stores or by mail
  • Quick and easy access to your funds without waiting in line to cash or deposit a check
  • Save money by avoiding check cashing fees


  • Enjoy unlimited transactions at retailers across the U.S. and unlimited online purchases at no charge*
  • Access your cash by making unlimited withdrawals at KeyBank branches and ATMs and Allpoint ATMs at no charge*
  • Get cash back when you use your PIN at participating retailers at no charge*
  • Transfer funds to a personal checking or savings account


     24/7 Customer Support:

  • Access or contact the Toll-free customer support at 1-866-295-2955 to get balances, recent transactions, and your transaction history at no charge

*Subject to applicable transactions limits. Refer to Schedule of Card Fees for further details.


For more information visit Key2Prepaid Frequently Asked Questions.

List of All Fees for New York State Office of Unclaimed Funds Prepaid Card and

Prepaid Debit Card Terms and Conditions

Contact Us if you have any questions regarding your claim.