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Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

Change of Address for Retirees

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To protect the health of our members and employees, our Retirement System consultation offices are closed until further notice. While we are continuing to process mail, answer telephone calls and complete emails, the best course of action for customers who wish to submit documents and conduct business with us is through Retirement Online. All customers with previously scheduled appointments are being contacted and offered phone consultations. If you would like to schedule a phone consultation, or have retirement related questions, you can contact us at 1-866-805-0990 [518-474-7736 in the Albany Area] or email us using our secure contact form. We appreciate your patience during this time.

It’s important that you let us know if you change your mailing address. It’s especially crucial if you receive your monthly pension benefit by mail. If you are enrolled in our Direct Deposit program, keeping your address current ensures you’ll receive the tax information, annual statement and newsletters we mail to you.

Please Note: The United States Postal Service will only forward your benefit check and other correspondence to a new address for a limited time (assuming you have filed a Change of Address Order with them).

You can change your address online or contact us by telephone, mail or fax. If your new address is a PO box or is located outside of the United States, you cannot change your address by phone.

If you’re not already enrolled in our Direct Deposit program, consider doing so. It’s easy, quick and safe. In most instances, your money is immediately available, and you will not have to rely on the Postal Service to deliver your check or wait in long lines at the bank to cash it.

Retirement Online

Retirement Online is the convenient and secure way to update your address with NYSLRS. Register or Sign In, then click on the “update” link next to your address on your Account Homepage.

Review your benefits and conduct transactions in real time with Retirement Online. Learn More.


Call Center agents are available every business day from 7:30 am to 5:00 pm.

  • Long-distance within the 50 states, Puerto Rico and Virgin Islands, call toll-free: 1-866-805-0990
  • Locally within the Albany, New York area, call: 518-474-7736

If you call us, we’ll ask you questions to confirm your identity before we change your address in our records.

Mail or Fax

Your correspondence must include your name, old and new address, retirement number or last four digits of your Social Security number, and signature.

Mailing Address:


110 State Street

Albany, NY 12244-0001

Fax Number:


(Rev. 9/17)