The devastating number of job losses caused by the COVID-19 pandemic led to a significant increase in residential customers owing money to their utility companies. Over the course of the pandemic, the amount in arrears increased significantly for all utilities and more than doubled on a statewide basis. In March 2022, one in eight residential customers were in arrears—more than 1.2 million customers statewide, with $1.8 billion owed to utility companies across the State.