See our frequently asked questions for answers that may address your situation right away.
If you still have a question, contact us by completing the form below. Note: this is NOT a claim form.
- How do I start a claim?
See step-by-step instructions for:
- How do I start a claim for deceased person?
- What is the Status of my claim?
- check your claim status online, or
- call 800-221-9311.
Note: If you submitted your claim online, wait one business day before checking your status. Enter your confirmation or claim reference number when prompted.
- How do I prove an old address?
See Required Documentation for acceptable forms of proof.
Helpful tip: Many people submit tax records such as W-2's and 1099's showing an old address.
If you can't provide proof, submit the claim and we'll respond with detailed instructions.
- How much is my claim?
To protect your privacy and prevent fraud, we can’t tell you the amount of your claim until we receive and confirm your proof of ownership. Once ownership is confirmed, you will receive a letter with the account details and amount of claim. Note that all items that appear online are at least $20 or one share of stock.
- When will I receive my payment?
- Online claims for individuals are typically paid within two weeks. Claims for deceased owners usually take four to six weeks from the date you upload the requested documents.
- Mailed claims may take up to 3-4 months for us to review your claim and mail payment. You’ll receive an acknowledgement letter within 30 days of your claim.
To have your claim processed faster, submit your claim documents online.
- Do you send out letters to owners of unclaimed funds?
Yes. We send out letters to owners of newly reported unclaimed funds. If you received a letter from us:
- Go to Search for Lost Money
- Search for your name as it’s spelled exactly on the letter
- Follow the steps to submit your claim online
- Why did I receive a 1099 from you?
By law, we must report certain types of payments to the Internal Revenue Service (IRS). See Taxes and Interest for more information.
- What are Unclaimed Funds?
Payments, credits, gift cards, refunds, account balances and more, that have been issued and have gone unclaimed for a specified amount of time (Dormancy Period). Each type of unclaimed property has its own dormancy period (Property Type Table).
See Glossary for definition of Abandoned or Unclaimed Property.For more details on Unclaimed Funds
Other Ways to Reach Us
Monday through Friday
8:00 am - 5:00 pm
Office of the State Comptroller
Office of Unclaimed Funds
110 State Street
Albany, New York 12236