X. Guide to Vendor/Customer Management

Guide to Financial Operations

X.4 Overview

X. Guide to Vendor/Customer Management
Guide to Financial Operations

SECTION OVERVIEW AND POLICIES

Each registered vendor in the Statewide Vendor File has its own vendor record. It is important all information on the vendor record is correct to ensure timely and accurate processing of transactions, including purchase orders and payments.

Vendors are responsible for ensuring the accuracy of certain information on their vendor record, including legal business name, address (physical and email), contact information, banking information and if applicable, the small business certification. When changes are necessary, the vendor must update and/or correct their information through the New York State Vendor Self-Service Portal at https://esupplier.sfs.ny.gov/psp/fscm/SUPPLIER. If a vendor does not have a Vendor Self-Service account, the agency should direct the vendor to contact the SFS Helpdesk at 855-233-8363 or [email protected].

State agencies, in coordination with the Vendor Management Unit, are responsible for maintaining other information on the vendor record, including vendor classifications (see Chapter X, Section 4.A - Vendor Classifications and some certifications (see Chapter X, Section 4.A - Vendor Certifications).

Information on the summary tab of the vendor record is populated by data on the remaining tabs. This section will explain the information maintained on each tab and its impact on agencies.

Guide to Financial Operations

REV. 04/19/2022