SECTION OVERVIEW AND POLICIES

The “Contacts” section of the Vendor Record contains all contacts entered by the vendor. A vendor can have multiple contacts, but only one primary contact. When the vendor is created, the primary contact is the contact on the vendor’s Substitute W-9 form. The vendor’s primary contact must be someone that can make legal and financial decisions for the vendor. The primary contact also receives the Vendor Self-Service Portal invitation email, which includes instructions for enrolling in electronic payment.

Process and Transaction Preparation:

If a vendor informs an agency that it needs to update its contact information, the agency must direct the vendor to the New York State Vendor Self-Service Portal webpage at https://esupplier.sfs.ny.gov/psp/fscm/SUPPLIER. After signing into the Vendor Self Service Portal, the vendor will be able to add or update any contact information, including the primary contact.

If a vendor does not have a Vendor Self-Service account, the agency should direct the vendor to contact the SFS Helpdesk at 855-233-8363 or [email protected].

Guide to Financial Operations

REV. 04/19/2022